Pool equipment support

Pool equipment: what to check before repair, service or upgrade

Pumps, filters, chlorinators, heaters and automation all affect water clarity, safety, comfort and running costs. Choose the closest equipment issue below and check the basics before replacing parts or booking a service visit.

Quick answer: what to check before replacing pool equipment

Before replacing a pump, filter, chlorinator, heater or automation part, check the basics first: water level, pump priming, filter pressure, return flow, error codes, salt cell scale, leaks and unusual noise. Many equipment problems are caused by flow, pressure, settings or maintenance issues rather than a failed part.

  • Pump issue: check water level, baskets, valves, air under the lid and pressure.
  • Filter issue: compare current PSI with the clean-filter baseline.
  • Salt or automation issue: confirm the screen reading with manual water testing.
Before choosing a guide, check the equipment pad first:
  • Is the pump priming and moving water through the returns?
  • What is the current filter pressure compared with the clean-filter baseline?
  • Are there warning lights or error codes on the chlorinator, heater or controller?
  • Can you see leaks, air bubbles, scale, unusual noise or weak return flow?
Pool pumps: selection, care and repair
Pump checks

Pump problems often show up as poor return flow, noisy bearings, heat, air in the pump lid or trouble priming. Start by checking water level, baskets, valves and filter pressure before treating it as a pump failure.

Start with: pump noise, priming behaviour, water level, basket condition, pressure reading and visible air under the lid.

  • Match the pump to the filter and plumbing layout.
  • Separate priming and air leak problems from motor faults.
  • Consider upgrade timing when an old pump is noisy, hot or inefficient.
Open pump guide
Use this when the pump is noisy, hot, losing prime or due for replacement.
Pool filters: sand vs cartridge
Filter checks

Filter problems usually appear as cloudy water, weak circulation, high pressure or pressure that never rises even when the pool is dirty. Compare the current pressure with the clean-filter baseline before changing media or cartridges.

Start with: clean-filter pressure, current PSI, return flow, backwash history, cartridge age and whether the pool stays cloudy after circulation.

  • Compare sand and cartridge filters for real maintenance needs.
  • Use pressure changes to decide when to clean, backwash or inspect.
  • Avoid installation mistakes that reduce filtration performance.
Open filter guide
Helpful when the pool is cloudy or hard to keep clear.
Chlorination and salt systems
Salt system checks

Low chlorine in a salt pool can come from salt level, cell scale, short pump runtime, low stabiliser, poor flow or higher demand after heat, rain or heavy swimming. Do not rely only on the screen; confirm the water with testing.

Start with: free chlorine, pH, salt test, cell scale, output setting, pump runtime and any warning lights.

  • Check salt levels, output settings and seasonal adjustments.
  • Clean a salt cell only when scale is present and follow instructions.
  • Work out whether low chlorine is a production, runtime or demand problem.
Open chlorination guide
Use this when chlorine is unstable, low or the cell shows warnings.
Pool heating and heat exchangers
Heating checks

Heating problems are not always heater failures. Slow heating can come from poor flow, short run time, bypass settings, no cover, cold weather, poor airflow or a heater that is undersized for the pool and season.

Start with: water flow, set temperature, pump schedule, cover use, airflow clearance, bypass position and any error code.

  • Compare gas, heat pump, solar and heat exchanger options.
  • Check whether flow and run time are limiting heat gain.
  • Understand when heater faults need qualified service work.
Open heating guide
Helpful when heating is slow, inconsistent or expensive to run.
Automation, dosing and robotic cleaners
Automation checks

Automation works best when the basic equipment is already stable. Controllers, dosing pumps and robotic cleaners can reduce manual work, but they still need correct settings, clean sensors, suitable schedules and regular checks.

Start with: pump schedule, controller settings, dosing history, sensor condition, robot filter basket and whether manual testing agrees with the system.

  • Know what a controller can do beyond a basic time clock.
  • Compare timed dosing with sensor-based dosing.
  • Use a robotic cleaner as part of a routine, not a replacement for water balance.
Open automation guide
Use this when you want to reduce manual cleaning, dosing checks or timer adjustments.
Spare parts and equipment upgrades
Parts & upgrades

Parts and upgrades should match the actual equipment, not just the brand name. Before ordering a pump, cartridge, salt cell, seal, valve or controller part, confirm the model label, symptom, age of the unit and whether the problem is caused by flow, pressure, scale or wear.

Start with: clear photos of model labels, serial numbers, error codes, pressure readings, visible leaks, worn seals and the part that appears to have failed.

  • Confirm the exact model before ordering cartridges, cells, seals or replacement parts.
  • Check whether a failed part is the cause or a symptom of poor flow, scale or pressure problems.
  • Plan upgrades in the right order so a new part is not limited by older equipment around it.
Ask about parts
Helpful when something needs replacing but the correct model or part number is unclear.

Equipment questions before booking a service visit

What photos help? Send the full equipment pad, model labels, controller screens, pressure gauge, leaks and any error code.

When should you stop DIY checks? Stop if there is electrical tripping, burning smell, gas heater faults, refrigerant work, sealed equipment repairs or no water movement through the pump.

What makes diagnosis faster? A clean-filter PSI baseline, recent water test, pump schedule, salt reading and clear description of when the problem started.

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Cleaning Maintenance Skimmer Filtration Chlorine Algae Pump Backwash Vacuum pH Level Sanitizer Brush Debris Water Test
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