How we handle information you provide
This policy explains how personal information is handled when you contact Litra PoolCare, submit a website enquiry, send pool or equipment photographs, request a quote or arrange a service.
About Litra PoolCare and this policy
Litra PoolCare is the registered business name used by Vladyslav Litra, ABN 53 352 571 657, for pool maintenance, cleaning, water care, equipment diagnosis and related pool services.
This policy covers personal information provided through this website and information supplied directly in connection with an enquiry, quotation, booking or service.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to Litra PoolCare, personal information is handled in accordance with those requirements.
Information we collect
We collect the information needed to understand your enquiry, assess the pool or equipment issue and arrange the requested work.
Contact details
This can include your name, telephone number, email address and suburb.
Service and booking details
When a visit is arranged, we can collect the service address, access instructions, preferred timing and other details needed to attend the property.
Pool and equipment details
We can record information about the pool, water condition, equipment, visible faults, model numbers, previous work and the service being requested.
Messages and enquiries
We collect information you provide through website forms, email, telephone, text messages or other communication used to discuss a job.
Photographs
You can send photographs of the pool, water condition, equipment, plumbing or installation area when they are useful for assessing an enquiry or preparing for a visit.
Website data
Website systems can record technical information such as IP address, browser or device information, pages viewed and information generated by cookies or analytics tools used on the website.
Photographs sent with an enquiry
Photographs are often useful when the issue involves green or discoloured water, a visible leak, a pump or filter fault, damaged equipment, pipework or an installation area.
We use photographs supplied for an enquiry to assess the reported issue, prepare a quotation where possible, plan a service visit, document relevant site conditions and follow up on the work.
Where practical, avoid including people, vehicle registration plates, personal documents or unrelated areas of the property when they are not needed to show the pool or equipment issue.
How we use your information
Answering your enquiry
We use the details you provide to understand the problem, answer questions and determine whether the requested work is within our service scope and available service area.
Assessing and quoting work
Pool details, equipment information and photographs can be used to identify likely work, prepare a quote or determine what needs to be checked at the property.
Arranging a service
We use contact, address and access information to schedule visits, communicate about the booking and attend the correct property.
Completing and recording work
Relevant service information can be kept as part of the job record, including work completed, observations, equipment details and follow-up requirements.
Business records
We use relevant information for invoicing, customer communication, accounting and normal business record keeping.
Website operation
Technical website data can be used to maintain security, identify website problems and understand how the website and enquiry process are working.
When information is shared
We do not sell customer contact details or enquiry information.
Services used to run the business
Information can pass through services used for website hosting, website forms, email, communications, file storage, accounting or other systems needed to manage enquiries and jobs.
Other trades
If a job needs work outside Litra PoolCare's service scope, relevant job information can be shared with an appropriate trade or service provider when this is needed to coordinate the work.
Legal requirements
Information can be disclosed when required or authorised by law.
External platforms
If you communicate with Litra PoolCare through an external email, messaging or online service, that service also handles information under its own privacy terms and technical arrangements.
Cookies and website analytics
This website can use cookies and similar technologies for website functionality, security and traffic measurement. These tools can record information about how a device or browser interacts with the website.
You can manage or remove cookies through your browser settings. Blocking some cookies can affect parts of the website that rely on them.
Storage and security
Information connected with enquiries and services can be stored in website systems, email, business records, communications platforms, file storage or accounting systems used by Litra PoolCare.
Reasonable steps are taken to protect personal information from unauthorised access, loss, misuse or disclosure. Access to customer information is limited to what is needed to manage enquiries, bookings, services and business records.
How long information is kept
Information is kept for as long as it is reasonably needed for the enquiry or service, customer and job history, accounting, record keeping, follow-up work or an unresolved issue.
Information that is no longer required can be deleted, destroyed or de-identified when there is no continuing business or legal reason to retain it.
Access and correction
If you want to ask what personal information Litra PoolCare holds about you, or you believe information is incorrect or out of date, contact us using the details below.
We can ask for enough information to confirm your identity before providing access to personal information or changing a customer record.
Where applicable law provides rights of access or correction, requests are handled in accordance with those requirements.
Privacy questions and complaints
If you have a question or concern about information you have provided to Litra PoolCare, contact us and explain the issue. Include enough information for us to identify the relevant enquiry or service record.
Where the Privacy Act applies and a privacy complaint cannot be resolved directly, information about making a privacy complaint to the Office of the Australian Information Commissioner is available at https://www.oaic.gov.au/privacy/privacy-complaints/.
External websites and services
Links from the Litra PoolCare website can lead to websites and online services operated by other organisations. Their privacy practices are controlled by those organisations rather than Litra PoolCare.
Updates to this policy
This policy can be updated when the website, enquiry process, business systems or information-handling practices change. The latest revision date is shown at the top of the page.
Contact Litra PoolCare
Use these details for questions about personal information, access or correction requests, or concerns about information submitted through the website or during a service enquiry.
Service Area Map: South-East Melbourne, Nearby Bayside Suburbs & Selected Peninsula Areas
Tap a suburb chip to focus the map. We mainly service Carrum Downs, Frankston, Seaford, Chelsea, Patterson Lakes and nearby south-east suburbs, with selected Mornington Peninsula coverage.